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가격 확인일 2026년 10월 5일

확인 5 October 2026

Zendesk AI Agents 요금, 기능, 대안 (2026)

Zendesk AI Agents의 시작 가격은 From $55/agent/mo (Suite Team, annual)입니다. 아래 제품 메모는 공급업체가 공개한 가격을 그대로 둡니다.

Self-improving AI agents built for resolution

개요

Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems. A 14-day trial requires no credit card.

www.zendesk.com/service/ai/ai-agents/

요금

시작 가격
From $55/agent/mo (Suite Team, annual)
가격 방식
Usage
무료 플랜
없음
체험
있음

On zendesk.com/pricing, annual prices are Support Team $19, Suite Team $55, and Suite Professional $115 per agent per month. Monthly prices shown are $25, $69, and $149. Suite Team is the plan card that lists AI Agents. The comparison table lists included automated resolutions of 5 per agent per month on Support Team and Suite Team and 10 on Suite Professional, capped at 10,000 a year. Committed automated resolutions are $1.50 and pay-as-you-go resolutions are $2.00 on those three plans. The trial FAQ says the default trial is Suite Professional for 14 days and includes Copilot. Last checked 5 October 2026.

데모 영상

Zendesk AI Agents in Action: E-Commerce Walkthrough · CX Experts Zendesk | Top Tips

기능

  • Sold to run the job rather than wait for a prompt on every step. Keep a way to stop it before it reaches a customer, a candidate, or a filing.
  • Integrations: Zendesk, Google Drive, Email, Voice, Messaging.
  • Not sold as one named foundation model on the pages we opened.

자율성: Autonomous. 팀 규모: Small team, Mid-market.

강점

  • Trial available. Starting price: From $55/agent/mo (Suite Team, annual).
  • Connects to Zendesk, Google Drive, Email, Voice.
  • Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

한계

  • Sold to operate the motion. Plan on supervising the first sends.
  • We did not open a trust report for this product. Read the vendor's current security page before you send customer, candidate, or client data.

누구에게 맞나

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

대안

같은 카테고리에 있는 다른 제품입니다.

Zendesk AI Agents의 주요 대안

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