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価格の確認日 2026年10月5日

確認日 5 October 2026

Zendesk AI Agentsの料金・機能・代替（2026）

Zendesk AI Agentsの開始価格は From $55/agent/mo (Suite Team, annual) です。下の製品メモは、ベンダーが公開している料金のまま記しています。

Self-improving AI agents built for resolution

概要

Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems. A 14-day trial requires no credit card.

www.zendesk.com/service/ai/ai-agents/

料金

価格の起点
From $55/agent/mo (Suite Team, annual)
料金の形
Usage
無料プラン
なし
試用
あり

On zendesk.com/pricing, annual prices are Support Team $19, Suite Team $55, and Suite Professional $115 per agent per month. Monthly prices shown are $25, $69, and $149. Suite Team is the plan card that lists AI Agents. The comparison table lists included automated resolutions of 5 per agent per month on Support Team and Suite Team and 10 on Suite Professional, capped at 10,000 a year. Committed automated resolutions are $1.50 and pay-as-you-go resolutions are $2.00 on those three plans. The trial FAQ says the default trial is Suite Professional for 14 days and includes Copilot. Last checked 5 October 2026.

デモ動画

Zendesk AI Agents in Action: E-Commerce Walkthrough · CX Experts Zendesk | Top Tips

機能

  • Sold to run the job rather than wait for a prompt on every step. Keep a way to stop it before it reaches a customer, a candidate, or a filing.
  • Integrations: Zendesk, Google Drive, Email, Voice, Messaging.
  • Not sold as one named foundation model on the pages we opened.

自律度: Autonomous. チーム規模: Small team, Mid-market.

強み

  • Trial available. Starting price: From $55/agent/mo (Suite Team, annual).
  • Connects to Zendesk, Google Drive, Email, Voice.
  • Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

限界

  • Sold to operate the motion. Plan on supervising the first sends.
  • We did not open a trust report for this product. Read the vendor's current security page before you send customer, candidate, or client data.

向いている人

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

代替

同じカテゴリに並ぶほかの製品です。

Zendesk AI Agentsの主な代替

出典

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