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Prices last checked 5 October 2026

Last checked 5 October 2026

Zendesk AI Agents: Pricing, Features & Alternatives (2026)

Self-improving AI agents built for resolution

Overview

Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems. A 14-day trial requires no credit card.

www.zendesk.com/service/ai/ai-agents/

Pricing

Pricing from
From $55/agent/mo (Suite Team, annual)
Price model
Usage
Free tier
No
Trial
Yes

On zendesk.com/pricing, annual prices are Support Team $19, Suite Team $55, and Suite Professional $115 per agent per month. Monthly prices shown are $25, $69, and $149. Suite Team is the plan card that lists AI Agents. The comparison table lists included automated resolutions of 5 per agent per month on Support Team and Suite Team and 10 on Suite Professional, capped at 10,000 a year. Committed automated resolutions are $1.50 and pay-as-you-go resolutions are $2.00 on those three plans. The trial FAQ says the default trial is Suite Professional for 14 days and includes Copilot. Last checked 5 October 2026.

Features

  • Sold to run the job rather than wait for a prompt on every step. Keep a way to stop it before it reaches a customer, a candidate, or a filing.
  • Integrations: Zendesk, Google Drive, Email, Voice, Messaging.
  • Not sold as one named foundation model on the pages we opened.

Autonomy: Autonomous. Team size: Small team, Mid-market.

Pros

  • Trial available. Starting price: From $55/agent/mo (Suite Team, annual).
  • Connects to Zendesk, Google Drive, Email, Voice.
  • Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

Cons

  • Sold to operate the motion. Plan on supervising the first sends.
  • We did not open a trust report for this product. Read the vendor's current security page before you send customer, candidate, or client data.

Who it is for

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

Alternatives

Other products that appear in the same categories.

Top Zendesk AI Agents alternatives

Sources

Where it ranks