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Prix vérifiés le 5 octobre 2026

Vérifié 5 October 2026

Zendesk AI Agents : tarif, fonctions et alternatives (2026)

Zendesk AI Agents commence à From $55/agent/mo (Suite Team, annual). La fiche ci-dessous reprend le prix tel que l'éditeur le publie.

Self-improving AI agents built for resolution

Aperçu

Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems. A 14-day trial requires no credit card.

www.zendesk.com/service/ai/ai-agents/

Tarif

Prix à partir de
From $55/agent/mo (Suite Team, annual)
Modèle de prix
Usage
Offre gratuite
Non
Essai
Oui

On zendesk.com/pricing, annual prices are Support Team $19, Suite Team $55, and Suite Professional $115 per agent per month. Monthly prices shown are $25, $69, and $149. Suite Team is the plan card that lists AI Agents. The comparison table lists included automated resolutions of 5 per agent per month on Support Team and Suite Team and 10 on Suite Professional, capped at 10,000 a year. Committed automated resolutions are $1.50 and pay-as-you-go resolutions are $2.00 on those three plans. The trial FAQ says the default trial is Suite Professional for 14 days and includes Copilot. Last checked 5 October 2026.

Vidéo de démonstration

Zendesk AI Agents in Action: E-Commerce Walkthrough · CX Experts Zendesk | Top Tips

Fonctions

  • Sold to run the job rather than wait for a prompt on every step. Keep a way to stop it before it reaches a customer, a candidate, or a filing.
  • Integrations: Zendesk, Google Drive, Email, Voice, Messaging.
  • Not sold as one named foundation model on the pages we opened.

Autonomie: Autonomous. Taille d'équipe: Small team, Mid-market.

Atouts

  • Trial available. Starting price: From $55/agent/mo (Suite Team, annual).
  • Connects to Zendesk, Google Drive, Email, Voice.
  • Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

Limites

  • Sold to operate the motion. Plan on supervising the first sends.
  • We did not open a trust report for this product. Read the vendor's current security page before you send customer, candidate, or client data.

Pour qui

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

Alternatives

D'autres produits présents dans les mêmes catégories.

Principales alternatives à Zendesk AI Agents

Sources

Où il se classe