Top Chatbase Alternatives & Competitors in 2026
Chatbase is conversational agents for customer experience Pricing starts at Free, then $40/mo. The products below sit in the same categories.
1
Ada
Ada sells enterprise customer-service agents that resolve issues and act in business systems. Ada Computer adds API, code, and MCP tools under the customer's controls. The homepage cites HIPAA, SOC 2, GDPR, PCI DSS, and AIUC-1, and it does not list a price.
Pricing: Not published. Best for: Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.
Also listed for Best AI Agents for Customer Service.
2
Decagon
Decagon builds customer agents for chat, voice, and email. Teams define workflows as Agent Operating Procedures in natural language, then test and watch them with the product's analytics. The public site does not list a dollar price.
Pricing: Not published. Best for: Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.
Also listed for Best AI Agents for Customer Service.
3
Fin
Fin, from Intercom, is a customer agent for service, inbound sales, and ecommerce. It answers and takes actions across chat, email, voice, SMS, WhatsApp, and social, and it can sit on Intercom or another helpdesk. The company says setup with any helpdesk can be live in under an hour and that configuration does not require engineering.
Pricing: $0.99 per outcome. Best for: Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.
Also listed for Best AI Agents for Customer Service.
4
Forethought
Forethought sells agents that resolve chat, email, and voice, classify tickets, and assist human agents inside an existing helpdesk. Zendesk's AI agents page also offers "Standalone AI agents" branded Zendesk + Forethought for Zendesk or another platform. forethought.ai does not list a price and points buyers to a proof of concept.
Pricing: Not published. Best for: Support teams that want agents and triage on the helpdesk they already run.
Also listed for Best AI Agents for Customer Service.
5
Gorgias
Gorgias is an ecommerce helpdesk plus AI Agent aimed at Shopify brands. One inbox covers email, chat, SMS, WhatsApp, Instagram, and Facebook, with order actions and a native Shopify connection. The company says the AI Agent can resolve support and also sell, and that it is not priced per agent.
Pricing: From $10/mo. Best for: Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.
Also listed for Best AI Agents for Customer Service.
6
Pylon
Pylon is a B2B support platform where humans and agents share Slack, Teams, email, chat, SMS, WhatsApp, and phone. It includes a customer-facing Support Agent plus Assist, Background, and Slack agents that investigate and act in tools such as Salesforce, HubSpot, Jira, and Linear. The site asks visitors to book a demo and does not list a price.
Pricing: Not published. Best for: B2B companies that already support customers in Slack or Teams and want agents in that same system.
Also listed for Best AI Agents for Customer Service.
7
Salesforce Agentforce
Agentforce is Salesforce's agent layer for customer-facing and employee-facing work inside Salesforce. The pricing page offers a free Foundations start, consumption through Flex Credits or Conversations, and per-user licenses. The product homepage did not load in this pass; facts below are from the pricing page that did.
Pricing: From $0. Best for: Companies already on Salesforce that want agents metered by action, by conversation, or by user license.
Also listed for Best AI Agents for Customer Service.
8
Sierra
Sierra sells a single customer agent for chat, SMS, WhatsApp, email, voice, and ChatGPT. Ghostwriter builds an agent from SOPs, transcripts, or a plain-English goal, and the site says you pay only for outcomes. No dollar amount is published.
Pricing: Not published. Best for: Large brands that want one agent across channels and an outcome-based contract.
Also listed for Best AI Agents for Customer Service.
9
Zendesk AI Agents
Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems. A 14-day trial requires no credit card.
Pricing: From $55/agent/mo (Suite Team, annual). Best for: Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.
Also listed for Best AI Agents for Customer Service.