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Prices last checked 5 October 2026

Last checked 5 October 2026

Pylon: Pricing, Features & Alternatives (2026)

Support at Lightspeed

Overview

Pylon is a B2B support platform where humans and agents share Slack, Teams, email, chat, SMS, WhatsApp, and phone. It includes a customer-facing Support Agent plus Assist, Background, and Slack agents that investigate and act in tools such as Salesforce, HubSpot, Jira, and Linear. The site asks visitors to book a demo and does not list a price.

www.usepylon.com

Pricing

Pricing from
Not published
Price model
Custom
Free tier
No
Trial
No

usepylon.com shows Book a demo and says it is trusted by 1,500+ B2B customers. No plan, price, free tier, or trial was on the page. Last checked 5 October 2026.

Features

  • It can carry a stretch of the work, then wait. A person still approves anything that leaves the building.
  • Integrations: Slack, Microsoft Teams, Email, SMS, WhatsApp, Salesforce, HubSpot, Gong.
  • Not sold as one named foundation model on the pages we opened.

Autonomy: Semi-autonomous. Team size: Mid-market, Enterprise.

Pros

  • Connects to Slack, Microsoft Teams, Email, SMS.
  • B2B companies that already support customers in Slack or Teams and want agents in that same system.

Cons

  • No public self-serve price.
  • We did not open a trust report for this product. Read the vendor's current security page before you send customer, candidate, or client data.

Who it is for

B2B companies that already support customers in Slack or Teams and want agents in that same system.

Alternatives

Other products that appear in the same categories.

Top Pylon alternatives

Sources

Where it ranks