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Prices last checked 5 October 2026

Last checked 5 October 2026

Gorgias: Pricing, Features & Alternatives (2026)

Conversations that drive revenue, not just resolutions.

Overview

Gorgias is an ecommerce helpdesk plus AI Agent aimed at Shopify brands. One inbox covers email, chat, SMS, WhatsApp, Instagram, and Facebook, with order actions and a native Shopify connection. The company says the AI Agent can resolve support and also sell, and that it is not priced per agent.

www.gorgias.com

Pricing

Pricing from
From $10/mo
Price model
Subscription
Free tier
No
Trial
No

gorgias.com/pricing schema lists Starter at $10 per month (50 tickets, $0.40 overage, monthly billing only, 30 included automated AI interactions). Basic is $50 per month billed annually or $60 monthly (300 tickets). Pro is $300 annually or $360 monthly (2,000 tickets). Advanced is $750 annually or $900 monthly (5,000 tickets). Enterprise is custom. AI Agent is $0.90 per automated interaction on annual plans and $1.00 on monthly plans; each automated interaction also counts as a helpdesk ticket. Overage above the included AI allowance is $1.50 per interaction. The billing FAQ mentions canceling a trial but does not state its length. Last checked 5 October 2026.

Features

  • Sold to run the job rather than wait for a prompt on every step. Keep a way to stop it before it reaches a customer, a candidate, or a filing.
  • Integrations: Shopify, Klaviyo, Recharge, Yotpo, BigCommerce, Magento, WooCommerce.
  • Not sold as one named foundation model on the pages we opened.

Autonomy: Autonomous. Team size: Small team, Mid-market.

Pros

  • Published starting price: From $10/mo.
  • Connects to Shopify, Klaviyo, Recharge, Yotpo.
  • Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

Cons

  • No free tier and no trial listed.
  • Sold to operate the motion. Plan on supervising the first sends.

Who it is for

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

Alternatives

Other products that appear in the same categories.

Top Gorgias alternatives

Sources

Where it ranks