PolyAI: Pricing, Features & Alternatives (2026)
Enterprise dialog platform for voice agents that resolve calls without escalation.
Overview
PolyAI builds dialog agents in Dialog Studio and runs them on its own models, including the audio-native Dialog-RSN-1 model. The homepage cites resolution without a human agent on its largest deployments and lists SOC 2+ Type 2, ISO 27001, PCI DSS, and GDPR.
Pricing
- Pricing from
- Custom
- Price model
- Custom
- Free tier
- No
- Trial
- No
https://poly.ai/pricing says ongoing use is priced per minute and includes maintenance and 24/7 support, but it does not publish a per-minute dollar rate. A separate OpenTable partner page, https://poly.ai/opentable-mothers-day-offer, lists standard pricing at $399/month per location and a campaign rate of $299/month after three free months. That offer is limited to OpenTable partners and is not the enterprise rate card. Last checked 5 October 2026.
Features
- Sold to run the job rather than wait for a prompt on every step. Keep a way to stop it before it reaches a customer, a candidate, or a filing.
- Integrations: OpenTable.
- Not sold as one named foundation model on the pages we opened.
Autonomy: Autonomous. Team size: Mid-market, Enterprise.
Pros
- Connects to OpenTable.
- Contact centers that want enterprise voice agents on existing systems
Cons
- No public self-serve price.
- Sold to operate the motion. Plan on supervising the first sends.
Who it is for
Contact centers that want enterprise voice agents on existing systems
Alternatives
Other products that appear in the same categories.
- Bland AIFrom $0.14/min
- ElevenLabs AgentsFrom $6/mo
- LindyFrom $29.99/user/mo
- Retell AIFrom $0.07/min
- SynthflowFrom $30000/yr
Sources
Where it ranks
- Best AI Voice Agents#8 of 9