Source: https://bestagentsfor.com/ko/ai-agents-for/customer-service/
Markdown: https://bestagentsfor.com/ko/ai-agents-for/customer-service/index.md

Title: 고객 지원용 AI 에이전트 (2026) | Best Agents For

- 홈

- /에이전트

- /고객 지원용 AI 에이전트

# 고객 지원용 AI 에이전트

지원 에이전트는 채팅, 메일, 음성으로 답하고 돌리기만 하는 것이 아니라 건을 닫아야 합니다. Fin은 결과당 과금입니다. Gorgias와 Chatbase에는 월 요금이 있습니다.

10개 제품. 가격과 설명 확인일: 2026년 10월 5일.

## 고객 지원용 AI 에이전트 비교

가격은 공급사가 공개한 시작 가격입니다. 무료 플랜이나 체험은 가격 페이지에 있을 때만 적습니다.

제품

가격

무료 플랜 또는 체험

주요 기능

연동

적합한 용도

사용자 의견

#1

$0.99 per outcome

체험

Perfect customer experiences made possible with Fin

Intercom, Salesforce, HubSpot, Freshworks

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

출처가 있는 코멘트가 없습니다.

#2

From $55/agent/mo (Suite Team, annual)

체험

Self-improving AI agents built for resolution

Zendesk, Google Drive, Email, Voice

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

출처가 있는 코멘트가 없습니다.

#3

Free, then $40/mo

무료 플랜

Conversational agents for customer experience

Stripe, Zendesk, HubSpot, Zoho Desk

Teams that want a customer agent trained on their own content, with a free plan to test it.

출처가 있는 코멘트가 없습니다.

#4

Not published

표시 없음

Better outcomes. Built on Sierra.

Chat, SMS, WhatsApp, Email

Large brands that want one agent across channels and an outcome-based contract.

출처가 있는 코멘트가 없습니다.

#5

From $10/mo

표시 없음

Conversations that drive revenue, not just resolutions.

Shopify, Klaviyo, Recharge, Yotpo

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

출처가 있는 코멘트가 없습니다.

#6

From $0

무료 플랜

Scale AI-powered agents across your business with flexible pricing.

Salesforce, Slack

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

출처가 있는 코멘트가 없습니다.

#7

Not published

표시 없음

The AI concierge for every customer

Chat, Voice, Email

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

출처가 있는 코멘트가 없습니다.

#8

Not published

표시 없음

The agentic customer experience platform

API, MCP

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

출처가 있는 코멘트가 없습니다.

#9

Not published

표시 없음

Enterprise AI Agents for Any CX Platform

Helpdesks, Chat, Email, Voice

Support teams that want agents and triage on the helpdesk they already run.

출처가 있는 코멘트가 없습니다.

#10

Not published

표시 없음

Support at Lightspeed

Slack, Microsoft Teams, Email, SMS

B2B companies that already support customers in Slack or Teams and want agents in that same system.

출처가 있는 코멘트가 없습니다.

## 순위

일과의 적합성, 자율성, 통제, 연동, 접근성, 공개 정도로 순서를 매깁니다.

#

에이전트

적합한 용도

가격

무료 플랜

자율성

연동

점수

1

Fin

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

$0.99 per outcome

체험

Autonomous

Intercom, Salesforce, HubSpot +5

- Fit for the job29/30

- Autonomy17/20

- Controls11/15

- Integrations15/15

- Access8/10

- Evidence9/10

2

Zendesk AI Agents

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

From $55/agent/mo (Suite Team, annual)

체험

Autonomous

Zendesk, Google Drive, Email +2

- Fit for the job26/30

- Autonomy17/20

- Controls11/15

- Integrations10/15

- Access8/10

- Evidence9/10

3

Chatbase

Teams that want a customer agent trained on their own content, with a free plan to test it.

Free, then $40/mo

있음

Semi-autonomous

Stripe, Zendesk, HubSpot +5

- Fit for the job21/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access10/10

- Evidence9/10

4

Sierra

Large brands that want one agent across channels and an outcome-based contract.

Not published

없음

Autonomous

Chat, SMS, WhatsApp +3

- Fit for the job27/30

- Autonomy17/20

- Controls11/15

- Integrations11/15

- Access4/10

- Evidence9/10

5

Gorgias

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

From $10/mo

없음

Autonomous

Shopify, Klaviyo, Recharge +4

- Fit for the job22/30

- Autonomy17/20

- Controls11/15

- Integrations12/15

- Access8/10

- Evidence9/10

6

Salesforce Agentforce

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

From $0

있음

Autonomous

Salesforce, Slack

- Fit for the job24/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access10/10

- Evidence9/10

7

Decagon

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

Not published

없음

Autonomous

Chat, Voice, Email

- Fit for the job28/30

- Autonomy17/20

- Controls11/15

- Integrations8/15

- Access4/10

- Evidence9/10

8

Ada

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

Not published

없음

Autonomous

API, MCP

- Fit for the job25/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access4/10

- Evidence9/10

9

Forethought

Support teams that want agents and triage on the helpdesk they already run.

Not published

없음

Autonomous

Helpdesks, Chat, Email +1

- Fit for the job23/30

- Autonomy17/20

- Controls11/15

- Integrations9/15

- Access4/10

- Evidence9/10

10

Pylon

B2B companies that already support customers in Slack or Teams and want agents in that same system.

Not published

없음

Semi-autonomous

Slack, Microsoft Teams, Email +5

- Fit for the job20/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access4/10

- Evidence9/10

순위 1

89

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

- Fit for the job29/30

- Autonomy17/20

- Controls11/15

- Integrations15/15

- Access8/10

- Evidence9/10

순위 2

81

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

- Fit for the job26/30

- Autonomy17/20

- Controls11/15

- Integrations10/15

- Access8/10

- Evidence9/10

순위 3

80

Teams that want a customer agent trained on their own content, with a free plan to test it.

- Fit for the job21/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access10/10

- Evidence9/10

순위 4

79

Large brands that want one agent across channels and an outcome-based contract.

- Fit for the job27/30

- Autonomy17/20

- Controls11/15

- Integrations11/15

- Access4/10

- Evidence9/10

순위 5

79

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

- Fit for the job22/30

- Autonomy17/20

- Controls11/15

- Integrations12/15

- Access8/10

- Evidence9/10

순위 6

78

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

- Fit for the job24/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access10/10

- Evidence9/10

순위 7

77

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

- Fit for the job28/30

- Autonomy17/20

- Controls11/15

- Integrations8/15

- Access4/10

- Evidence9/10

순위 8

73

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

- Fit for the job25/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access4/10

- Evidence9/10

순위 9

73

Support teams that want agents and triage on the helpdesk they already run.

- Fit for the job23/30

- Autonomy17/20

- Controls11/15

- Integrations9/15

- Access4/10

- Evidence9/10

순위 10

73

B2B companies that already support customers in Slack or Teams and want agents in that same system.

- Fit for the job20/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access4/10

- Evidence9/10

## 가격, 기능, 요약

1

### Fin

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

Fin, from Intercom, is a customer agent for service, inbound sales, and ecommerce. It answers and takes actions across chat, email, voice, SMS, WhatsApp, and social, and it can sit on Intercom or another helpdesk.

Fin 요금과 기능/Fin 대안

2

### Zendesk AI Agents

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems.

Zendesk AI Agents 요금과 기능/Zendesk AI Agents 대안

3

### Chatbase

Teams that want a customer agent trained on their own content, with a free plan to test it.

Chatbase builds no-code agents for support, sales, and product guidance across website chat, email, WhatsApp, Slack, and voice. Procedures are written in plain language and can call actions such as order lookup.

Chatbase 요금과 기능/Chatbase 대안

4

### Sierra

Large brands that want one agent across channels and an outcome-based contract.

Sierra sells a single customer agent for chat, SMS, WhatsApp, email, voice, and ChatGPT. Ghostwriter builds an agent from SOPs, transcripts, or a plain-English goal, and the site says you pay only for outcomes.

Sierra 요금과 기능/Sierra 대안

5

### Gorgias

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

Gorgias is an ecommerce helpdesk plus AI Agent aimed at Shopify brands. One inbox covers email, chat, SMS, WhatsApp, Instagram, and Facebook, with order actions and a native Shopify connection.

Gorgias 요금과 기능/Gorgias 대안

6

### Salesforce Agentforce

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

Agentforce is Salesforce's agent layer for customer-facing and employee-facing work inside Salesforce. The pricing page offers a free Foundations start, consumption through Flex Credits or Conversations, and per-user licenses.

Salesforce Agentforce 요금과 기능/Salesforce Agentforce 대안

7

### Decagon

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

Decagon builds customer agents for chat, voice, and email. Teams define workflows as Agent Operating Procedures in natural language, then test and watch them with the product's analytics.

Decagon 요금과 기능/Decagon 대안

8

### Ada

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

Ada sells enterprise customer-service agents that resolve issues and act in business systems. Ada Computer adds API, code, and MCP tools under the customer's controls.

Ada 요금과 기능/Ada 대안

9

### Forethought

Support teams that want agents and triage on the helpdesk they already run.

Forethought sells agents that resolve chat, email, and voice, classify tickets, and assist human agents inside an existing helpdesk. Zendesk's AI agents page also offers "Standalone AI agents" branded Zendesk + Forethought for Zendesk or another platform.

Forethought 요금과 기능/Forethought 대안

10

### Pylon

B2B companies that already support customers in Slack or Teams and want agents in that same system.

Pylon is a B2B support platform where humans and agents share Slack, Teams, email, chat, SMS, WhatsApp, and phone. It includes a customer-facing Support Agent plus Assist, Background, and Slack agents that investigate and act in tools such as Salesforce, HubSpot, Jira, and Linear.

Pylon 요금과 기능/Pylon 대안

## AI 에이전트란

지원 에이전트는 채팅, 메일, 음성으로 답하고 돌리기만 하는 것이 아니라 건을 닫아야 합니다. Fin은 결과당 과금입니다. Gorgias와 Chatbase에는 월 요금이 있습니다.

## 이 목록의 배열

이 목록 위쪽에는 Fin, Zendesk AI Agents, Chatbase이 있습니다. 순서는 공개 점수이며, 광고 자리가 아닙니다.

## 비교할 점

하는 일, 시작 가격, 결과를 사람이 아직 승인하는지를 보세요.

- 그 제품이 실제로 하는 일

- 공개 가격, 무료 플랜, 또는 분명한 맞춤 가격

- 고객에게 가기 전의 확인

## 이런 소프트웨어의 용도

같은 단계가 반복될 때 씁니다. 결정은 사람이 합니다.

- 데모 전에 시작 가격을 본다

- 일반 채팅창이 아니라 이 일의 제품을 비교한다

- 긴 메모는 제품 페이지에서 읽는다

## 이 목록의 독자

일이 무엇인지 알고, 가격에 날짜가 있는 제품을 보려는 사람입니다.

## 공개된 시작 가격

확인할 수 있었던 시작 가격: Fin ($0.99 per outcome), Zendesk AI Agents (From $55/agent/mo (Suite Team, annual)), Chatbase (Free, then $40/mo). 확인일: 2026년 10월 5일.

## 고르는 방법

먼저 일을 맞추고, 누구를 위한 제품인지, 영업 통화 없이 시작할 수 있는지를 읽으세요.

## 가까운 카테고리

옆 일에는 따로 목록이 있습니다.

- 최고의 AI 접수 담당

- 최고의 AI 음성 에이전트

- 최고의 AI 워크플로 자동화

## 자주 묻는 질문

### 고객 지원용 AI 에이전트에는 무엇이 들어가나요

### 가격은 공급업체가 공개한 숫자인가요

### 별점이나 리뷰 수가 있나요

## 채점 방법

확인 5 October 2026

모든 제품을 같은 여섯 항목으로 100점 만점에 매깁니다. 순위는 합계, 적합도, 이름 순입니다. 방법 전문 보기.