Source: https://bestagentsfor.com/ja/ai-agents-for/customer-service/
Markdown: https://bestagentsfor.com/ja/ai-agents-for/customer-service/index.md

Title: カスタマーサポート向けAIエージェント (2026) | Best Agents For

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# カスタマーサポート向けAIエージェント

サポートのエージェントはチャット、メール、音声で答え、たらい回しではなく案件を閉じるべきです。Finは成果課金です。GorgiasとChatbaseには月額プランがあります。

10 製品。料金と説明の確認日は 2026年10月5日。

## カスタマーサポート向けAIエージェント の比較

価格は各社が公開している開始価格です。無料プランや試用は、価格ページに書いてあるときだけ載せます。

製品

料金

無料プランまたは試用

主な機能

連携

向いている用途

利用者の声

#1

$0.99 per outcome

試用

Perfect customer experiences made possible with Fin

Intercom, Salesforce, HubSpot, Freshworks

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

出典付きのコメントはありません。

#2

From $55/agent/mo (Suite Team, annual)

試用

Self-improving AI agents built for resolution

Zendesk, Google Drive, Email, Voice

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

出典付きのコメントはありません。

#3

Free, then $40/mo

無料プラン

Conversational agents for customer experience

Stripe, Zendesk, HubSpot, Zoho Desk

Teams that want a customer agent trained on their own content, with a free plan to test it.

出典付きのコメントはありません。

#4

Not published

記載なし

Better outcomes. Built on Sierra.

Chat, SMS, WhatsApp, Email

Large brands that want one agent across channels and an outcome-based contract.

出典付きのコメントはありません。

#5

From $10/mo

記載なし

Conversations that drive revenue, not just resolutions.

Shopify, Klaviyo, Recharge, Yotpo

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

出典付きのコメントはありません。

#6

From $0

無料プラン

Scale AI-powered agents across your business with flexible pricing.

Salesforce, Slack

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

出典付きのコメントはありません。

#7

Not published

記載なし

The AI concierge for every customer

Chat, Voice, Email

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

出典付きのコメントはありません。

#8

Not published

記載なし

The agentic customer experience platform

API, MCP

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

出典付きのコメントはありません。

#9

Not published

記載なし

Enterprise AI Agents for Any CX Platform

Helpdesks, Chat, Email, Voice

Support teams that want agents and triage on the helpdesk they already run.

出典付きのコメントはありません。

#10

Not published

記載なし

Support at Lightspeed

Slack, Microsoft Teams, Email, SMS

B2B companies that already support customers in Slack or Teams and want agents in that same system.

出典付きのコメントはありません。

## ランキング

仕事への適合、自律性、制御、連携、始めやすさ、情報の公開度で並べています。

#

エージェント

向いている用途

料金

無料プラン

自律度

連携

スコア

1

Fin

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

$0.99 per outcome

試用

Autonomous

Intercom, Salesforce, HubSpot +5

- Fit for the job29/30

- Autonomy17/20

- Controls11/15

- Integrations15/15

- Access8/10

- Evidence9/10

2

Zendesk AI Agents

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

From $55/agent/mo (Suite Team, annual)

試用

Autonomous

Zendesk, Google Drive, Email +2

- Fit for the job26/30

- Autonomy17/20

- Controls11/15

- Integrations10/15

- Access8/10

- Evidence9/10

3

Chatbase

Teams that want a customer agent trained on their own content, with a free plan to test it.

Free, then $40/mo

あり

Semi-autonomous

Stripe, Zendesk, HubSpot +5

- Fit for the job21/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access10/10

- Evidence9/10

4

Sierra

Large brands that want one agent across channels and an outcome-based contract.

Not published

なし

Autonomous

Chat, SMS, WhatsApp +3

- Fit for the job27/30

- Autonomy17/20

- Controls11/15

- Integrations11/15

- Access4/10

- Evidence9/10

5

Gorgias

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

From $10/mo

なし

Autonomous

Shopify, Klaviyo, Recharge +4

- Fit for the job22/30

- Autonomy17/20

- Controls11/15

- Integrations12/15

- Access8/10

- Evidence9/10

6

Salesforce Agentforce

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

From $0

あり

Autonomous

Salesforce, Slack

- Fit for the job24/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access10/10

- Evidence9/10

7

Decagon

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

Not published

なし

Autonomous

Chat, Voice, Email

- Fit for the job28/30

- Autonomy17/20

- Controls11/15

- Integrations8/15

- Access4/10

- Evidence9/10

8

Ada

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

Not published

なし

Autonomous

API, MCP

- Fit for the job25/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access4/10

- Evidence9/10

9

Forethought

Support teams that want agents and triage on the helpdesk they already run.

Not published

なし

Autonomous

Helpdesks, Chat, Email +1

- Fit for the job23/30

- Autonomy17/20

- Controls11/15

- Integrations9/15

- Access4/10

- Evidence9/10

10

Pylon

B2B companies that already support customers in Slack or Teams and want agents in that same system.

Not published

なし

Semi-autonomous

Slack, Microsoft Teams, Email +5

- Fit for the job20/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access4/10

- Evidence9/10

順位 1

89

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

- Fit for the job29/30

- Autonomy17/20

- Controls11/15

- Integrations15/15

- Access8/10

- Evidence9/10

順位 2

81

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

- Fit for the job26/30

- Autonomy17/20

- Controls11/15

- Integrations10/15

- Access8/10

- Evidence9/10

順位 3

80

Teams that want a customer agent trained on their own content, with a free plan to test it.

- Fit for the job21/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access10/10

- Evidence9/10

順位 4

79

Large brands that want one agent across channels and an outcome-based contract.

- Fit for the job27/30

- Autonomy17/20

- Controls11/15

- Integrations11/15

- Access4/10

- Evidence9/10

順位 5

79

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

- Fit for the job22/30

- Autonomy17/20

- Controls11/15

- Integrations12/15

- Access8/10

- Evidence9/10

順位 6

78

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

- Fit for the job24/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access10/10

- Evidence9/10

順位 7

77

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

- Fit for the job28/30

- Autonomy17/20

- Controls11/15

- Integrations8/15

- Access4/10

- Evidence9/10

順位 8

73

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

- Fit for the job25/30

- Autonomy17/20

- Controls11/15

- Integrations7/15

- Access4/10

- Evidence9/10

順位 9

73

Support teams that want agents and triage on the helpdesk they already run.

- Fit for the job23/30

- Autonomy17/20

- Controls11/15

- Integrations9/15

- Access4/10

- Evidence9/10

順位 10

73

B2B companies that already support customers in Slack or Teams and want agents in that same system.

- Fit for the job20/30

- Autonomy13/20

- Controls12/15

- Integrations15/15

- Access4/10

- Evidence9/10

## 価格、機能、要約

1

### Fin

Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome.

Fin, from Intercom, is a customer agent for service, inbound sales, and ecommerce. It answers and takes actions across chat, email, voice, SMS, WhatsApp, and social, and it can sit on Intercom or another helpdesk.

Finの料金と機能/Finの代替

2

### Zendesk AI Agents

Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk.

Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems.

Zendesk AI Agentsの料金と機能/Zendesk AI Agentsの代替

3

### Chatbase

Teams that want a customer agent trained on their own content, with a free plan to test it.

Chatbase builds no-code agents for support, sales, and product guidance across website chat, email, WhatsApp, Slack, and voice. Procedures are written in plain language and can call actions such as order lookup.

Chatbaseの料金と機能/Chatbaseの代替

4

### Sierra

Large brands that want one agent across channels and an outcome-based contract.

Sierra sells a single customer agent for chat, SMS, WhatsApp, email, voice, and ChatGPT. Ghostwriter builds an agent from SOPs, transcripts, or a plain-English goal, and the site says you pay only for outcomes.

Sierraの料金と機能/Sierraの代替

5

### Gorgias

Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system.

Gorgias is an ecommerce helpdesk plus AI Agent aimed at Shopify brands. One inbox covers email, chat, SMS, WhatsApp, Instagram, and Facebook, with order actions and a native Shopify connection.

Gorgiasの料金と機能/Gorgiasの代替

6

### Salesforce Agentforce

Companies already on Salesforce that want agents metered by action, by conversation, or by user license.

Agentforce is Salesforce's agent layer for customer-facing and employee-facing work inside Salesforce. The pricing page offers a free Foundations start, consumption through Flex Credits or Conversations, and per-user licenses.

Salesforce Agentforceの料金と機能/Salesforce Agentforceの代替

7

### Decagon

Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales.

Decagon builds customer agents for chat, voice, and email. Teams define workflows as Agent Operating Procedures in natural language, then test and watch them with the product's analytics.

Decagonの料金と機能/Decagonの代替

8

### Ada

Global support organizations that want an agent that can complete tasks in their systems, not only answer questions.

Ada sells enterprise customer-service agents that resolve issues and act in business systems. Ada Computer adds API, code, and MCP tools under the customer's controls.

Adaの料金と機能/Adaの代替

9

### Forethought

Support teams that want agents and triage on the helpdesk they already run.

Forethought sells agents that resolve chat, email, and voice, classify tickets, and assist human agents inside an existing helpdesk. Zendesk's AI agents page also offers "Standalone AI agents" branded Zendesk + Forethought for Zendesk or another platform.

Forethoughtの料金と機能/Forethoughtの代替

10

### Pylon

B2B companies that already support customers in Slack or Teams and want agents in that same system.

Pylon is a B2B support platform where humans and agents share Slack, Teams, email, chat, SMS, WhatsApp, and phone. It includes a customer-facing Support Agent plus Assist, Background, and Slack agents that investigate and act in tools such as Salesforce, HubSpot, Jira, and Linear.

Pylonの料金と機能/Pylonの代替

## AIエージェントとは

サポートのエージェントはチャット、メール、音声で答え、たらい回しではなく案件を閉じるべきです。Finは成果課金です。GorgiasとChatbaseには月額プランがあります。

## このリストの並び

このリストの上位には Fin, Zendesk AI Agents, Chatbase があります。順序は公開スコアで、広告枠ではありません。

## 比べる点

仕事、開始価格、結果を人がまだ承認するかを見てください。

- その製品が実際にやる仕事

- 公開価格、無料プラン、または明確な個別価格

- 顧客に届く前の確認

## この種のソフトウェアの用途

同じ手順が繰り返されるときに使います。判断は人が持ちます。

- デモの前に開始価格を見る

- 汎用チャットではなく、この仕事の製品を比べる

- 長いメモは製品ページで読む

## このリストの相手

仕事の中身が分かっていて、料金に日付のある製品を見たい人向けです。

## 公開されている開始価格

確認できた開始価格: Fin ($0.99 per outcome), Zendesk AI Agents (From $55/agent/mo (Suite Team, annual)), Chatbase (Free, then $40/mo)。確認日は2026年10月5日。

## 選び方

まず仕事を合わせ、次に誰向けか、営業電話なしで始められるかを読んでください。

## 近いカテゴリ

隣の仕事には別の一覧があります。

- おすすめのAI受付

- おすすめのAI音声エージェント

- おすすめのAIワークフロー自動化

## よくある質問

### カスタマーサポート向けAIエージェントには何が入りますか

### 料金はベンダーの公開価格ですか

### 星評価やレビュー件数はありますか

## 採点方法

確認日 5 October 2026

すべての製品を同じ6項目で100点満点にします。順位は合計、適合、名前の順です。 方法の全文を読む.