Source: https://bestagentsfor.com/de/ai-agents-for/customer-service/ Markdown: https://bestagentsfor.com/de/ai-agents-for/customer-service/index.md Title: Beste KI-Agenten für den Kundenservice (2026) | Best Agents For - Start - /Agenten - /Beste KI-Agenten für den Kundenservice # Beste KI-Agenten für den Kundenservice Ein Service-Agent antwortet im Chat, per E-Mail oder Stimme und sollte den Fall schließen, nicht nur abwimmeln. Fin rechnet pro Ergebnis ab. Gorgias und Chatbase haben einen Monatsplan. 10 Produkte. Preise und Texte zuletzt geprüft am 5. Oktober 2026. ## Beste KI-Agenten für den Kundenservice im Vergleich Der Preis ist der veröffentlichte Startpreis des Anbieters. Ein Gratisplan oder Test steht nur da, wenn die Preisseite das sagt. Produkt Preis Gratisplan oder Test Funktionen Integrationen Geeignet für Was Nutzer sagen #1 $0.99 per outcome Test Perfect customer experiences made possible with Fin Intercom, Salesforce, HubSpot, Freshworks Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome. Keine belegte Aussage. #2 From $55/agent/mo (Suite Team, annual) Test Self-improving AI agents built for resolution Zendesk, Google Drive, Email, Voice Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk. Keine belegte Aussage. #3 Free, then $40/mo Gratisplan Conversational agents for customer experience Stripe, Zendesk, HubSpot, Zoho Desk Teams that want a customer agent trained on their own content, with a free plan to test it. Keine belegte Aussage. #4 Not published Nicht angegeben Better outcomes. Built on Sierra. Chat, SMS, WhatsApp, Email Large brands that want one agent across channels and an outcome-based contract. Keine belegte Aussage. #5 From $10/mo Nicht angegeben Conversations that drive revenue, not just resolutions. Shopify, Klaviyo, Recharge, Yotpo Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system. Keine belegte Aussage. #6 From $0 Gratisplan Scale AI-powered agents across your business with flexible pricing. Salesforce, Slack Companies already on Salesforce that want agents metered by action, by conversation, or by user license. Keine belegte Aussage. #7 Not published Nicht angegeben The AI concierge for every customer Chat, Voice, Email Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales. Keine belegte Aussage. #8 Not published Nicht angegeben The agentic customer experience platform API, MCP Global support organizations that want an agent that can complete tasks in their systems, not only answer questions. Keine belegte Aussage. #9 Not published Nicht angegeben Enterprise AI Agents for Any CX Platform Helpdesks, Chat, Email, Voice Support teams that want agents and triage on the helpdesk they already run. Keine belegte Aussage. #10 Not published Nicht angegeben Support at Lightspeed Slack, Microsoft Teams, Email, SMS B2B companies that already support customers in Slack or Teams and want agents in that same system. Keine belegte Aussage. ## Rangliste Die Reihenfolge achtet auf Passung, Autonomie, Kontrolle, Integrationen, Zugang und wie öffentlich das Produkt ist. # Agent Geeignet für Preis Gratisplan Autonomie Integrationen Punktzahl 1 Fin Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome. $0.99 per outcome Test Autonomous Intercom, Salesforce, HubSpot +5 - Fit for the job29/30 - Autonomy17/20 - Controls11/15 - Integrations15/15 - Access8/10 - Evidence9/10 2 Zendesk AI Agents Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk. From $55/agent/mo (Suite Team, annual) Test Autonomous Zendesk, Google Drive, Email +2 - Fit for the job26/30 - Autonomy17/20 - Controls11/15 - Integrations10/15 - Access8/10 - Evidence9/10 3 Chatbase Teams that want a customer agent trained on their own content, with a free plan to test it. Free, then $40/mo Ja Semi-autonomous Stripe, Zendesk, HubSpot +5 - Fit for the job21/30 - Autonomy13/20 - Controls12/15 - Integrations15/15 - Access10/10 - Evidence9/10 4 Sierra Large brands that want one agent across channels and an outcome-based contract. Not published Nein Autonomous Chat, SMS, WhatsApp +3 - Fit for the job27/30 - Autonomy17/20 - Controls11/15 - Integrations11/15 - Access4/10 - Evidence9/10 5 Gorgias Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system. From $10/mo Nein Autonomous Shopify, Klaviyo, Recharge +4 - Fit for the job22/30 - Autonomy17/20 - Controls11/15 - Integrations12/15 - Access8/10 - Evidence9/10 6 Salesforce Agentforce Companies already on Salesforce that want agents metered by action, by conversation, or by user license. From $0 Ja Autonomous Salesforce, Slack - Fit for the job24/30 - Autonomy17/20 - Controls11/15 - Integrations7/15 - Access10/10 - Evidence9/10 7 Decagon Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales. Not published Nein Autonomous Chat, Voice, Email - Fit for the job28/30 - Autonomy17/20 - Controls11/15 - Integrations8/15 - Access4/10 - Evidence9/10 8 Ada Global support organizations that want an agent that can complete tasks in their systems, not only answer questions. Not published Nein Autonomous API, MCP - Fit for the job25/30 - Autonomy17/20 - Controls11/15 - Integrations7/15 - Access4/10 - Evidence9/10 9 Forethought Support teams that want agents and triage on the helpdesk they already run. Not published Nein Autonomous Helpdesks, Chat, Email +1 - Fit for the job23/30 - Autonomy17/20 - Controls11/15 - Integrations9/15 - Access4/10 - Evidence9/10 10 Pylon B2B companies that already support customers in Slack or Teams and want agents in that same system. Not published Nein Semi-autonomous Slack, Microsoft Teams, Email +5 - Fit for the job20/30 - Autonomy13/20 - Controls12/15 - Integrations15/15 - Access4/10 - Evidence9/10 Platz 1 89 Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome. - Fit for the job29/30 - Autonomy17/20 - Controls11/15 - Integrations15/15 - Access8/10 - Evidence9/10 Platz 2 81 Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk. - Fit for the job26/30 - Autonomy17/20 - Controls11/15 - Integrations10/15 - Access8/10 - Evidence9/10 Platz 3 80 Teams that want a customer agent trained on their own content, with a free plan to test it. - Fit for the job21/30 - Autonomy13/20 - Controls12/15 - Integrations15/15 - Access10/10 - Evidence9/10 Platz 4 79 Large brands that want one agent across channels and an outcome-based contract. - Fit for the job27/30 - Autonomy17/20 - Controls11/15 - Integrations11/15 - Access4/10 - Evidence9/10 Platz 5 79 Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system. - Fit for the job22/30 - Autonomy17/20 - Controls11/15 - Integrations12/15 - Access8/10 - Evidence9/10 Platz 6 78 Companies already on Salesforce that want agents metered by action, by conversation, or by user license. - Fit for the job24/30 - Autonomy17/20 - Controls11/15 - Integrations7/15 - Access10/10 - Evidence9/10 Platz 7 77 Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales. - Fit for the job28/30 - Autonomy17/20 - Controls11/15 - Integrations8/15 - Access4/10 - Evidence9/10 Platz 8 73 Global support organizations that want an agent that can complete tasks in their systems, not only answer questions. - Fit for the job25/30 - Autonomy17/20 - Controls11/15 - Integrations7/15 - Access4/10 - Evidence9/10 Platz 9 73 Support teams that want agents and triage on the helpdesk they already run. - Fit for the job23/30 - Autonomy17/20 - Controls11/15 - Integrations9/15 - Access4/10 - Evidence9/10 Platz 10 73 B2B companies that already support customers in Slack or Teams and want agents in that same system. - Fit for the job20/30 - Autonomy13/20 - Controls12/15 - Integrations15/15 - Access4/10 - Evidence9/10 ## Preise, Funktionen und Kurzprofile 1 ### Fin Teams that want a customer agent on Intercom or an existing helpdesk and will pay per successful outcome. Fin, from Intercom, is a customer agent for service, inbound sales, and ecommerce. It answers and takes actions across chat, email, voice, SMS, WhatsApp, and social, and it can sit on Intercom or another helpdesk. Preis und Funktionen von Fin/Alternativen zu Fin 2 ### Zendesk AI Agents Support teams already on Zendesk, or teams that want Forethought agents without moving their helpdesk. Zendesk AI agents resolve messaging, email, and voice requests and can also be deployed through the Forethought offer on another service platform. The product page says they use existing knowledge, reason through multi-step workflows, and take actions in connected systems. Preis und Funktionen von Zendesk AI Agents/Alternativen zu Zendesk AI Agents 3 ### Chatbase Teams that want a customer agent trained on their own content, with a free plan to test it. Chatbase builds no-code agents for support, sales, and product guidance across website chat, email, WhatsApp, Slack, and voice. Procedures are written in plain language and can call actions such as order lookup. Preis und Funktionen von Chatbase/Alternativen zu Chatbase 4 ### Sierra Large brands that want one agent across channels and an outcome-based contract. Sierra sells a single customer agent for chat, SMS, WhatsApp, email, voice, and ChatGPT. Ghostwriter builds an agent from SOPs, transcripts, or a plain-English goal, and the site says you pay only for outcomes. Preis und Funktionen von Sierra/Alternativen zu Sierra 5 ### Gorgias Shopify and other ecommerce brands that want the helpdesk and the AI agent in one ticket system. Gorgias is an ecommerce helpdesk plus AI Agent aimed at Shopify brands. One inbox covers email, chat, SMS, WhatsApp, Instagram, and Facebook, with order actions and a native Shopify connection. Preis und Funktionen von Gorgias/Alternativen zu Gorgias 6 ### Salesforce Agentforce Companies already on Salesforce that want agents metered by action, by conversation, or by user license. Agentforce is Salesforce's agent layer for customer-facing and employee-facing work inside Salesforce. The pricing page offers a free Foundations start, consumption through Flex Credits or Conversations, and per-user licenses. Preis und Funktionen von Salesforce Agentforce/Alternativen zu Salesforce Agentforce 7 ### Decagon Enterprises that want one concierge-style agent across chat, voice, and email and can buy through sales. Decagon builds customer agents for chat, voice, and email. Teams define workflows as Agent Operating Procedures in natural language, then test and watch them with the product's analytics. Preis und Funktionen von Decagon/Alternativen zu Decagon 8 ### Ada Global support organizations that want an agent that can complete tasks in their systems, not only answer questions. Ada sells enterprise customer-service agents that resolve issues and act in business systems. Ada Computer adds API, code, and MCP tools under the customer's controls. Preis und Funktionen von Ada/Alternativen zu Ada 9 ### Forethought Support teams that want agents and triage on the helpdesk they already run. Forethought sells agents that resolve chat, email, and voice, classify tickets, and assist human agents inside an existing helpdesk. Zendesk's AI agents page also offers "Standalone AI agents" branded Zendesk + Forethought for Zendesk or another platform. Preis und Funktionen von Forethought/Alternativen zu Forethought 10 ### Pylon B2B companies that already support customers in Slack or Teams and want agents in that same system. Pylon is a B2B support platform where humans and agents share Slack, Teams, email, chat, SMS, WhatsApp, and phone. It includes a customer-facing Support Agent plus Assist, Background, and Slack agents that investigate and act in tools such as Salesforce, HubSpot, Jira, and Linear. Preis und Funktionen von Pylon/Alternativen zu Pylon ## Was ist ein KI-Agent? Ein Service-Agent antwortet im Chat, per E-Mail oder Stimme und sollte den Fall schließen, nicht nur abwimmeln. Fin rechnet pro Ergebnis ab. Gorgias und Chatbase haben einen Monatsplan. ## Wie diese Liste aufgebaut ist Oben auf dieser Liste stehen Fin, Zendesk AI Agents, Chatbase. Die Reihenfolge folgt der veröffentlichten Punktzahl, nicht einer Anzeige. ## Was Sie vergleichen sollten Sehen Sie auf die Aufgabe, den Einstiegspreis und ob ein Mensch das Ergebnis noch freigibt. - Eine Aufgabe, die das Produkt wirklich erledigt - Ein veröffentlichter Preis, ein Gratisplan oder ein klar genannter individueller Preis - Eine Prüfung, bevor die Arbeit den Kunden erreicht ## Wofür diese Software da ist Sie lohnt sich, wenn derselbe Schritt sich wiederholt. Die Entscheidung bleibt bei einem Menschen. - Den Einstiegspreis vor einer Demo sehen - Produkte für diese Aufgabe vergleichen, nicht ein allgemeines Chatfenster - Die Produktseite für die längeren Notizen öffnen ## Für wen diese Liste ist Für Leute, die die Aufgabe schon kennen und die passenden Produkte wollen, mit Datum an den Preisen. ## Veröffentlichte Einstiegspreise Einstiegszahlen, die wir prüfen konnten: Fin ($0.99 per outcome), Zendesk AI Agents (From $55/agent/mo (Suite Team, annual)), Chatbase (Free, then $40/mo). Zuletzt geprüft am 5. Oktober 2026. ## Wie Sie wählen Zuerst die Aufgabe. Dann lesen Sie, für wen das Produkt ist und ob Sie ohne Verkaufsgespräch starten können. ## Verwandte Kategorien Nachbaraufgaben haben eine eigene Liste. - Beste KI-Rezeptionisten - Beste KI-Sprachagenten - Beste KI-Workflow-Automatisierung ## Fragen ### Welche Produkte stehen in Beste KI-Agenten für den Kundenservice? ### Sind das die Preise des Anbieters? ### Gibt es Sterne oder eine Anzahl von Bewertungen? ## Bewertungsmethode Geprüft 5 October 2026 Jedes Produkt wird mit denselben sechs Teilen von 100 bewertet. Der Platz folgt der Summe, dann der Passung, dann dem Namen. Die ganze Methode lesen.